Returns & Refunds

Image of hand pressing the return button on a Apple Mac
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
  • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
  • Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
  • To be eligible for a return, goods must be unused, undamaged (unless it was faulty upon delivery), and accompanied by proof of purchase.
  • For returns, please email support@motivationalhats.com with the subject 'Returns' and include your order number, name and the reason for the return.
  • We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
  • More information in Refund Policy in footer.